BOOKING POLICY 

In order to officially book in your workshop(s) and/or performance(s) with Gigglemug Interactive Theatre the client must complete the following steps: 

• Client must complete the Gigglemug Interactive Theatre Booking Form which will be emailed by Gigglemug Interactive Theatre upon the booking. This can be returned to hello@gigglemuginteractivetheatre.com 

• Gigglemug Interactive Theatre will confirm the date of which you have booked with an invoice which will be issued upon receipt of your Booking Form and dated from the date of your performance. For more information on payment please review our Payment Policy below. 

• If a date is agreed verbally with Gigglemug Interactive Theatre they will always send you a Booking Form to fill out so that it can be made official in writing. As above this will be followed up with an invoice. 

• PLEASE NOTE: The date(s) of your booking will NOT be official until the above steps have been completed.  

• PLEASE NOTE: Returning the Booking Form acts as legal confirmation that you have read and agreed to the Gigglemug Interactive Theatre Booking, Payment and Cancellation Policy. 

• PLEASE NOTE: Gigglemug Interactive Theatre does not require confirmation from the school administration department to confirm your booking. Gigglemug Interactive Theatre will assume that the correspondent (whether a teacher or a member of the administration team) has seeked approval from anyone applicable within the school once the Booking Form has been submitted. 

 

PAYMENT POLICY 

Payment must be made within 2 weeks of Gigglemug Interactive Theatre’s workshop(s) and/or performance(s). If these terms are not met Gigglemug Interactive Theatre will be entitled to resubmit the Invoice with interest. 

 

CANCELATION POLICY 

If you need to cancel your workshop you need to give Gigglemug Interactive Theatre a minimum of four weeks notices. 

To notify us of any changes you need to make to your booking please email hello@gigglemuginteractivetheatre.com. 

In the event that you cancel the booking, Gigglemug Interactive Theatre reserves the right to charge cancellation fees as follows: 

• Full fees will be refunded for cancellations made more than 28 days before your booking start date. 

• In the event of a cancellation made less than 28 days before your booking start date, 20% of the fee will be non-refundable. 

• If your cancellation is made 14 days or less before your booking start date, 100% of the fee will be non-refundable. 

• If you simply want to change the date of your show and this can be arranged within the corresponding tour dates of Gigglemug Interactive Theatre this can be rearranged free of charge at any time. If no suitable date is available the above will apply. 

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If Gigglemug Interactive Theatre cancel the workshop(s) and/or performance(s) within their control within 28 days of your booking date due to reasons (for example but not limited to: organisational issues; company illness etc.) your booking will be rearranged free of charge or a full refund.  

If the show is cancelled on the day due to either of the below reasons, the client will still be held financially responsible for upto 100% of the final payment: 

• Unsafe Working Environment – Any situation in which our staff and performers are at risk of injury or endangerment due to negligence or intent. 

• Inappropriate Behaviour – Any sitation in which or staff and performers are subjected to persistent disrespect, inappropriate conduct, acts of violence, or a hostile environment which makes them feel unsafe.

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In instances that Gigglemug Interactive Theatre cancel the workshop(s) and/or performance(s) within their control within 28 days of your booking date due to reasons outside of their control (for example but not limited to: extreme weather; emergency situation; pandemic or epidemic) Gigglemug Interactive Theatre will not be held liable for the cancellation of the event, and if a suitable postponement date cannot be found the client will need to provide suitable renumeration as the discretion of Gigglemug Interactive Theatre. 

Gigglemug Interactive Theatre uses actors from England and the United Kingdom providing the best performers to provide the best quality experience to the schools and businesses we work with. We cover all accommodation, hire vehicles, insurance, rehearsal fees, travel and administrative costs for both our actors and clients. If we did not implement our cancellation policy we would be unable to provide HIGH QUALITY performances and workshops that sets us apart from other companies.  

Gigglemug Interactive Theatre would like to thank you for taking the time to read and agree to our terms.